Terms of Service
Legal agreement governing the use of Dimora AI voice assistant services
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
Table of Contents
Agreement to Terms
Welcome to Dimora AI. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between Dimora AI, Inc. ("Dimora AI," "we," "our," or "us") and the entity or individual ("Client," "you," "your") accessing or using our voice AI assistant services.
Important
By signing up for a Dimora AI account, accessing our services, or clicking "I Agree" during registration, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you may not use our services.
Who May Use Our Services
- You are 18 years of age or older
- You have the authority to bind the entity you represent (if acting on behalf of a business)
- You are not prohibited from using our services under applicable law
Services Description
Dimora AI provides artificial intelligence-powered voice assistant services designed for property management companies, hotels, and real estate businesses. Our AI assistants handle inbound calls from guests and prospects, providing:
24/7 Call Handling
AI-powered voice assistants answer guest calls around the clock
Reservation Management
Real-time integration with property management systems
Modification Requests
Collect and process guest requests with approval workflows
Analytics & Reporting
Call transcripts, metrics, and actionable insights
Service Delivery Model
Services are provided as Software-as-a-Service (SaaS) via cloud-hosted platform, phone number provisioning, PMS integrations, and workflow automation.
Account & Registration
Account Creation
To use the Services, you must create an account by providing accurate, complete, and current information, including company name, contact information, billing details, and property information.
Account Security
Safeguard Credentials
Keep usernames, passwords, and API keys confidential
Enable Multi-Factor Authentication
MFA required for all accounts (mandatory for enterprise plans)
Monitor Activity
Monitor account activity for unauthorized access
Immediate Notification
Notify us immediately of any security breach or unauthorized use
You are responsible for all activities that occur under your account, whether or not authorized by you. Dimora AI is not liable for losses arising from unauthorized use of your account.
Pricing & Payment
Current pricing is available on our pricing page. Subscription fees are based on service tier, number of properties, call volume, and add-ons.
Billing Options
Monthly
Billed monthly with flexible cancellation
Quarterly
Billed every 3 months with discount
Annual
Billed yearly with maximum savings
Cancellation Policy
| Billing Frequency | Cancellation Notice Required |
|---|---|
| Monthly | Cancel anytime with daily pro-rated charges |
| Quarterly | 30 days written notice |
| Annual | 60 days written notice |
Payment Methods
- •Credit cards (Visa, Mastercard, American Express)
- •ACH bank transfer (for annual plans)
- •Wire transfer (for Enterprise clients)
Automatic Renewal
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will notify you of price changes at least 30 days in advance.
Client Obligations
Legal Compliance
Call Recording Disclosure
You must ensure that all End Users (guests, callers) are notified that their calls are being recorded, in compliance with:
- ✓Federal Wiretap Act: One-party consent required
- ✓State Laws: Two-party consent required in some states (California, Florida, Pennsylvania, etc.)
- ✓Dimora AI's Disclosure: Our AI provides automated recording notice at the beginning of each call
Privacy Law Compliance
You must comply with all applicable privacy laws regarding the collection, use, and disclosure of personal information:
- ✓CCPA/CPRA: Provide privacy notices, honor consumer rights requests
- ✓GDPR: Ensure lawful basis for processing (if applicable)
- ✓State Privacy Laws: Comply with Colorado, Virginia, Connecticut, Utah, Montana laws as applicable
Data Accuracy & Completeness
Property Information
Provide accurate property details, addresses, amenities, policies, and check-in instructions
PMS Integration
Ensure your property management system data is accurate and up-to-date
Reservation Data
Maintain accurate reservation information in your PMS
Security Measures
Access Controls
Limit access to the Services to Authorized Users only
Strong Passwords
Enforce strong password policies for all users
MFA Enabled
Enable multi-factor authentication for all accounts
Incident Reporting
Notify Dimora AI immediately of any security incidents or data breaches
Data Processing & Privacy
Dimora AI acts as a Service Provider under the California Consumer Privacy Act (CCPA) and a Data Processor under the General Data Protection Regulation (GDPR) on your behalf.
Data Processing Agreement
Dimora AI processes data on behalf of clients as a Service Provider (under CCPA) and Data Processor (under GDPR). All data processing is governed by our Data Processing Addendum, provided during client onboarding.
The DPA includes:
- ✓Detailed sub-processor list with vendor names, locations, and certifications
- ✓Security requirements and technical safeguards (AES-256, TLS 1.3, MFA)
- ✓Personal data breach notification procedures (48-hour timeline)
- ✓Consumer rights assistance protocols (10 business day response)
- ✓International data transfer mechanisms (Standard Contractual Clauses)
- ✓30-day notice before adding new sub-processors
Request a copy: legal@dimora.ai
Ownership of Customer Data
You Own Your Data
All property data, call recordings, guest information, and analytics belong to you. We process your data solely to provide the Service and never use it for any other purpose without your explicit consent.
Sub-Processors
We work with third-party service providers (sub-processors) to deliver our service. These providers have access only to the information necessary to perform their functions and are bound by strict confidentiality obligations.
Detailed information about specific sub-processors, including vendor names, locations, and certifications, is provided in our Data Processing Addendum during client onboarding.
Intellectual Property
Dimora AI's Intellectual Property
All intellectual property rights in the Services, including software, APIs, documentation, trademarks, logos, and designs, are owned by Dimora AI or our licensors. These Terms do not grant you any ownership rights in the Services.
Your Intellectual Property
You retain all intellectual property rights in:
- Your company name, trademarks, and branding
- Property information, descriptions, and images you provide
- Customer Data (call recordings, transcripts, reservation details)
License Grant
You grant Dimora AI a limited, non-exclusive, worldwide, royalty-free license to use your trademarks and branding solely for providing the Services to you and displaying your company as a customer on our website (with your permission).
AI Training & Improvement
We may use anonymized, aggregated data from call interactions to improve our AI models and services. This data is stripped of all personally identifiable information and cannot be linked back to you or your guests.
Confidentiality
Both parties agree to maintain the confidentiality of any non-public information disclosed during the course of this Agreement.
What is Confidential Information?
- Business strategies, financial information, and proprietary processes
- Technical specifications, software code, and system architecture
- Customer Data, call recordings, and guest information
- Any information marked as "confidential" or that would reasonably be considered confidential
Obligations
Non-Disclosure
Do not disclose confidential information to third parties without prior written consent
Limited Use
Use confidential information only for purposes of performing obligations under this Agreement
Protection
Protect confidential information with at least the same degree of care used for your own confidential information
Warranties & Disclaimers
Our Warranties
Performance as Described
Services will perform substantially as described in our documentation
Legal Compliance
We will comply with applicable laws in providing the Services
No Malware
Services will be free from viruses, malware, and harmful code
Disclaimer
EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
Dimora AI disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or that AI responses will be 100% accurate.
AI Limitations
You acknowledge that artificial intelligence technology:
- ⚠May produce errors or inaccurate responses
- ⚠Requires human oversight for critical decisions
- ⚠May misunderstand context or caller intent
- ⚠Should not be solely relied upon for business-critical operations
Indemnification
Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless Dimora AI from any claims arising out of or related to:
Violation of These Terms
Any breach of your obligations, representations, or warranties in this Agreement
Privacy Law Violations
Failure to comply with CCPA, GDPR, or other privacy laws (including failure to provide proper call recording disclosures)
Customer Data
Claims that Customer Data infringes third-party intellectual property rights or violates laws
Unauthorized Access
Claims arising from unauthorized access to your account due to failure to secure credentials
Our Indemnification Obligations
Dimora AI agrees to indemnify you from claims that the Services infringe a third party's valid U.S. patent, copyright, or trademark, provided:
- You promptly notify Dimora AI in writing of the claim
- Dimora AI has sole control of the defense and settlement
- You reasonably cooperate with Dimora AI in the defense
Termination
Termination by You
You may terminate this Agreement at any time according to the cancellation policy outlined in Section 4 (Pricing & Payment). Refer to the cancellation table for specific notice requirements based on your billing frequency.
Termination by Dimora AI
Dimora AI may suspend or terminate your account immediately if:
Violation of Terms
You breach any provision of this Agreement
Non-Payment
Payment is more than 30 days overdue
Illegal Activity
You use the Services for illegal purposes or fraudulent activity
Security Risk
Your account poses a security risk to Dimora AI or other customers
Effect of Termination
Upon termination of this Agreement:
- •Your access to the Services will be immediately terminated
- •You have 30 days to export your Customer Data
- •All data will be securely deleted within 90 days
- •You remain liable for all outstanding fees and charges
Governing Law & Dispute Resolution
Governing Law
This Agreement is governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Binding Arbitration
If we cannot resolve disputes informally, either party may elect to resolve the dispute through binding arbitration:
- →Administrator: American Arbitration Association (AAA) Commercial Arbitration Rules
- →Location: San Francisco, California
- →Arbitrator: Single neutral arbitrator with relevant industry experience
- →Confidentiality: Arbitration proceedings and results are confidential
- →Final & Binding: Arbitrator's decision is final and binding
Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW: You and Dimora AI agree to resolve disputes on an individual basis only. You may not bring claims as a plaintiff or class member in any class action, consolidated action, or representative proceeding.
Modifications to Terms
Dimora AI may modify these Terms from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website at least 30 days before the changes take effect
- Send an email notification to the email address associated with your account
By continuing to use the Services after the effective date of the modified Terms, you agree to be bound by the updated Terms. If you do not agree with the changes, you must discontinue use and cancel your subscription before the effective date.
Contact Information
If you have questions about these Terms of Service, please contact us: