Terms of Service

The following defined terms apply throughout this Agreement. Capitalized terms not defined here have the meaning given in the Order Form or applicable addendum.

Welcome to Dimora AI. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between GT1 Partners LLC, a California limited liability company, doing business as Dimora AI ("Dimora AI," "we," "our," or "us") and the entity or individual ("Customer," "you," "your") accessing or using our AI operations services for property managers.

2.1 Eligibility

Customer represents and warrants that:

• Customer is 18 years of age or older (or the age of majority in the applicable jurisdiction)
• If acting on behalf of a legal entity, Customer has full authority to bind that entity to this Agreement
• Customer is not prohibited from using the Services under applicable law, including US and EU export control law and OFAC sanctions regulations
• All information provided during registration is accurate, current, and complete

2.2 Acceptable Use

2.3 EU AI Act — Article 50 Transparency

Dimora AI provides an AI operations layer that sits on top of existing property management systems (PMS) such as Guesty and Hospitable, automating guest operations across eight modules:

3.1 Business Nature Disclaimer

3.2 Integration Disclaimer

3.3 Service Modifications & Maintenance

4.1 Account Creation

To use the Services, Customer must create an account by providing accurate, complete, and current information, including company name, contact information, billing details, and property information. Customer shall update account information promptly to keep it accurate.

4.2 Authorized Users

Customer is solely responsible for: (a) designating who may access the Services as Authorized Users; (b) ensuring Authorized Users comply with this Agreement; and (c) the acts and omissions of all Authorized Users. Customer shall promptly revoke access for any Authorized User who is no longer authorized or who violates this Agreement.

4.3 Account Security

4.4 Know Your Customer (KYC)

Current pricing is available on our pricing page. All fees are stated in USD unless otherwise specified in an Order Form.

5.1 Payment Terms

5.2 Late Payment

5.3 Taxes

5.4 Billing Options & Cycles

5.5 Early Termination Fee

5.6 Cancellation Policy

5.7 Automatic Renewal

Customer's subscription automatically renews at the end of each Subscription Term at the then-current pricing unless Customer cancels in accordance with the notice periods above. Dimora AI will notify Customer of price changes affecting the next renewal at least 30 days before the renewal date. Continued use of the Services after renewal constitutes acceptance of the renewed pricing.

6.1 Legal Compliance — Call Recording

6.2 Privacy Law Compliance

6.3 Data Accuracy & PMS Maintenance

Dimora AI acts as a Service Provider under the California Consumer Privacy Act (CCPA/CPRA) and a Data Processor under the General Data Protection Regulation (GDPR) on Customer's behalf.

7.1 Data Processing Agreement

A standalone Data Processing Addendum (DPA) governs all processing of Personal Data. For EU-based customers, or customers whose guests include EU residents, execution of the DPA is required before go-live. The DPA is available at dimora.ai/dpa and via DocuSign on request.

7.2 Ownership of Customer Data

7.3 Infrastructure & Data Location

The Services are hosted on infrastructure in AWS us-east-1 (N. Virginia, USA). Third-party AI providers (such as OpenAI, Anthropic, xAI) may process conversation data in their own infrastructure as Sub-Processors. Full Sub-Processor details including data locations are available in the DPA.

8.1 Dimora AI's Intellectual Property

All intellectual property rights in the Services, including software, APIs, documentation, trademarks, trade names, and designs, are owned by GT1 Partners LLC or its licensors. This Agreement does not grant Customer any ownership rights in the Services. Customer receives a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term solely for Customer's internal business operations in accordance with this Agreement.

8.2 Customer's Intellectual Property

Customer retains all intellectual property rights in:

• Customer's company name, trademarks, and branding
• Property information, descriptions, and images Customer provides
• Customer Data (call recordings, transcripts, reservation details, saved reply templates)
• Any feedback or suggestions Customer provides about the Services, subject to Section 8.3 below

8.3 Feedback License

If Customer provides feedback, suggestions, or ideas about the Services ("Feedback"), Customer grants Dimora AI a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate such Feedback into the Services and other products, without any obligation to compensate Customer.

8.4 AI Training Limitation

Dimora AI may use anonymized, aggregated data derived from call interactions to improve its AI models and Services. Any such data is stripped of all personally identifiable information and cannot be linked back to Customer or Customer's guests. Dimora AI will not use Customer Data to train AI models in a way that makes Customer's specific property data, pricing, or business logic available to other customers.

9.1 Disclaimer of Warranties

9.2 Customer Warranties

Customer represents and warrants that:

• Customer has all rights, licenses, and consents necessary to submit Customer Data to the Services
• Customer's use of the Services will comply with all applicable laws
• Customer Data does not and will not infringe any third-party intellectual property rights or violate any applicable law

9.3 AI Limitations Acknowledgment

10.1 Aggregate Liability Cap

10.2 Exclusion of Consequential Damages

10.3 Uncapped Carve-Outs

The liability cap in Section 10.1 and the consequential damages exclusion in Section 10.2 do not apply to, and shall not limit:

• •Either party's indemnification obligations under Section 12 of this Agreement
• •Either party's breach of confidentiality obligations (if any) under an applicable NDA or this Agreement
• •Claims for infringement of a party's intellectual property rights (including unauthorized use of the Services or Customer Data)
• •Liability for death or personal injury caused by a party's negligence
• •Liability for fraud or fraudulent misrepresentation
• •Any other liability that cannot be limited or excluded under applicable law

11.1 Customer's Indemnification Obligations

Customer shall indemnify, defend, and hold harmless GT1 Partners LLC, dba Dimora AI, and its members, officers, employees, and agents from and against any third-party claims, demands, suits, actions, damages, losses, fines, penalties, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

11.2 Dimora AI's Indemnification

Dimora AI shall indemnify, defend, and hold harmless Customer from third-party claims alleging that the Services (as provided by Dimora AI and used in accordance with this Agreement) infringe a valid and enforceable U.S. patent, copyright, or trademark of a third party, provided that Customer: (a) promptly notifies Dimora AI in writing of the claim; (b) grants Dimora AI sole control over the defense and settlement; and (c) reasonably cooperates with Dimora AI's defense. This indemnification does not apply to claims arising from Customer Data, Customer modifications, or use of the Services in combination with products not provided by Dimora AI.

11.3 Indemnification Procedure

The indemnifying party may not settle any claim in a manner that imposes any obligation, restriction, or liability on the indemnified party without the indemnified party's prior written consent (not to be unreasonably withheld). The indemnified party may participate in the defense at its own expense with counsel of its choosing.

12.1 Termination by Customer

Customer may terminate this Agreement by providing written notice in accordance with the cancellation notice periods in Section 5.6. Customer remains responsible for all fees accrued through the end of the applicable notice period, and for any early termination fees under Section 5.5 if Customer has a committed Subscription Term.

12.2 Termination or Suspension by Dimora AI

12.3 Effect of Termination

• •All licenses granted to Customer terminate immediately
• •Customer has 30 days after the termination date to export Customer Data via the dashboard export tools
• •All Customer Data will be securely deleted from Dimora AI's production systems within 90 days of termination, except as required by applicable law or legal holds
• •Customer remains liable for all fees accrued through the termination date and any applicable early termination fees
• •Sections that by their nature should survive termination (see Section 18 — Survival) remain in effect after termination

If Dimora AI makes available an application programming interface (API) for programmatic access to the Services, Customer's use of that API is subject to the following:

Dimora AI may throttle, suspend, or revoke API access without notice if abuse is detected. Persistent API abuse is grounds for account termination under Section 12.2.

14.1 Governing Law

This Agreement (other than the DPA) is governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this Agreement. For matters governed by the DPA, applicable EU data protection law (including GDPR) applies to the extent required by law.

14.2 Informal Resolution

Before initiating formal dispute resolution proceedings, both parties agree to attempt in good faith to resolve any dispute by written notice to the other party describing the nature of the dispute and the relief sought. The parties shall have 30 days from receipt of such notice to attempt informal resolution. Contact: legal@dimora.ai.

14.3 Small Claims Court Carve-Out

Notwithstanding the arbitration clause in Section 14.4, either party may bring an individual action in small claims court for disputes within that court's then-current jurisdictional limits, provided the action remains in small claims court and is not removed or appealed to a court of general jurisdiction. This carve-out applies only to individual claims — it does not permit class or representative proceedings in small claims court.

14.4 Injunctive Relief Carve-Out

Notwithstanding the arbitration clause in Section 14.5, either party may seek emergency injunctive relief, a temporary restraining order, or other provisional equitable relief from a court of competent jurisdiction in New York, NY, USA (or any jurisdiction where irreparable harm is occurring) to prevent or mitigate irreparable harm pending resolution of a dispute through arbitration. Seeking such provisional relief does not waive either party's right to compel arbitration of the underlying dispute.

14.5 Binding Arbitration

If informal resolution under Section 14.2 fails, all disputes arising out of or relating to this Agreement, the Services, or the parties' relationship shall be resolved exclusively through binding arbitration:

14.6 Class Action Waiver

14.7 Venue for Court Proceedings

For any matter not subject to arbitration under this Section (including enforcement of an arbitration award, small claims actions, or injunctive relief), the parties consent to exclusive jurisdiction and venue in the state and federal courts located in New York, NY, USA, and waive any objection to such jurisdiction and venue.

Customer represents, warrants, and covenants that:

Neither party shall be liable to the other for any delay or failure to perform its obligations under this Agreement (other than payment obligations) to the extent such delay or failure is caused by a Force Majeure Event beyond the non-performing party's reasonable control.

The party claiming a Force Majeure Event shall promptly notify the other party in writing and shall use commercially reasonable efforts to resume performance as soon as practicable. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate this Agreement without liability (other than for amounts already accrued) upon 10 days' written notice.

Customer may not assign, transfer, delegate, or sublicense this Agreement or any rights or obligations under it (whether by operation of law, merger, acquisition, or otherwise) without Dimora AI's prior written consent. Any purported assignment without consent is void.

Dimora AI may freely assign this Agreement in connection with a corporate transaction, provided that the Services are not materially degraded as a result. Subject to the foregoing, this Agreement binds and benefits the parties and their respective permitted successors and assigns.

The following sections survive termination or expiration of this Agreement for any reason and remain in full force and effect:

Dimora AI may modify these Terms from time to time. When Dimora AI makes material changes, it will:

• Update the "Last Updated" date at the top of this page
• Post a notice on the website at least 30 days before the changes take effect
• Send an email notification to the address associated with Customer's account

Changes required by law or to address a security vulnerability may take effect immediately upon notice. By continuing to use the Services after the effective date of modified Terms, Customer agrees to be bound by the updated Terms.

If Customer objects to any material change, Customer's sole remedy is to stop using the Services and cancel Customer's account in accordance with Section 5.6 before the effective date of the change.

For questions about these Terms of Service, please contact: