The Operational Ceiling
The 11pm phone call. The VA who quit before Memorial Day weekend. The 400+ weekly calls your team can't keep up with.
Every property manager hits the same ceiling: You can't scale operations without scaling headaches. More properties = more calls = more staff = more chaos.
We hit that ceiling at 100 properties. Then we built Dimora AI to break through it. Now we're at 200+ properties with the same team size.
This is how we did it—and how we're helping operators from 5 properties to 500+ do the same.
2022
2022
Starting Small
Nino and Allie launched their vacation rental company with 15 properties and a simple goal: Build a scalable hospitality business.
Reality came fast. "Scalable" meant answering calls personally. At all hours. On weekends. During property inspections.
The Math:
- •15 properties = ~75 calls weekly
- •Answer rate: 85% (considered good)
- •11 missed calls per week = 11 potential customers lost
- •No budget for full-time reception ($4,000/month minimum)
The Realization: This doesn't scale. At 50 properties, you'd need a call center. At 100 properties, you'd need a team of 3-4 receptionists.
The business model had a built-in ceiling.
2023
2023
The Scaling Trap
60 properties. $1.8M annual revenue. Growing fast.
The Problem: Operations couldn't keep up.
We tried everything:
- •VA Company #1: Gave wrong checkout times. Guest showed up to occupied property.
- •VA Company #2: Turnover every 6 weeks. Training cost: $5,000 per replacement.
- •VA Company #3: Answer rate dropped to 72%. Missing 55 calls weekly.
The Pattern:
- →Hire VA company ($2,500/month)
- →Train them for 2 weeks
- →They make mistakes for 4 weeks
- →Staff turnover, start over
- →Repeat endlessly
The Real Cost: Not just the $2,500/month fee. It was the operational overhead. Constant training. Quality control. Fixing their mistakes. Angry guests. Bad reviews.
The "help" was becoming another full-time job.
2024
2024
Enterprise Complexity
150 properties across Southern California. Team of 12. Multi-market operations.
The Enterprise Challenge:
At this scale, you need enterprise solutions. We had:
- •Full PMS integration (Guesty)
- •2-person reception team ($8,000/month)
- •After-hours answering service ($1,200/month)
- •Total coverage cost: $9,200/month
The Problem: Still missing calls. Answer rate: 78% (industry standard, but unacceptable).
The Breaking Point:
400+ calls weekly. 88 missed calls. Each one:
- →A potential booking inquiry (revenue impact)
- →A maintenance issue delayed (guest dissatisfaction)
- →A billing question unanswered (refund disputes)
- →An emergency mishandled (reputation risk)
We had two options:
- 1.Stop growing (accept 100-150 as the ceiling)
- 2.Hire 3 more receptionists ($12k+ monthly) and hope it scales
Neither was acceptable. There had to be a third option.
2025
2025
AI Changes Everything
In January 2025, Nino met Luca—an AI automation specialist—at a property tech conference.
Nino: "We're stuck. 400 calls weekly, can't hire fast enough, can't scale past 150 properties."
Luca: "What if AI could handle every call? Not just answer, but understand context, route intelligently, integrate with your PMS?"
The 48-Hour Prototype:
Luca built an AI receptionist trained on Nino's 150 properties. They tested it with real guest calls.
Results (Week 1):
- ✓Answer rate: 99.2% (up from 78%)
- ✓Average response time: <1 second (down from 8 seconds)
- ✓Guest satisfaction: 95% couldn't tell it was AI
- ✓Missed calls: 3 (down from 88)
The Breakthrough: With AI handling all calls, they scaled from 150 to 200+ properties with ZERO additional reception staff.
Same team. Double the call volume. Better answer rate. Lower cost.
That's when they knew: This wasn't just solving their problem. This could help thousands of operators stuck at the same ceiling.
Dimora AI was born.
Our Mission
Our Mission
Our Mission
We didn't build Dimora AI because we read about a problem in a book. We built it because we lived it.
We know:
- →The solo host managing 3 properties who can't afford $4k/month for a receptionist
- →The growing operator stuck at 25 properties because hiring is impossible
- →The established firm at 100+ properties burning $10k+ monthly on reception teams
- →The enterprise portfolio at 250+ properties needing enterprise reliability without enterprise costs
Our Solution Works at Every Scale:
- 1-10 properties:Affordable 24/7 coverage without hiring
- 11-50 properties:Scales with you, same cost per property
- 51-200 properties:Enterprise features without enterprise prices
- 200+ properties:Proven at our scale, designed to handle 1,000+
Why We're Different:
We use Dimora AI on our own 200+ properties. Every feature we build, we test first. Every pain point we solve, we experienced personally.
This isn't theory. It's battle-tested.
Now we're on a mission: Help 10,000 property managers break through their operational ceiling—whether that's 10 properties or 1,000.
Built for 1. Proven at 200+. Designed for 1,000+.
Meet the Founders
Property managers who built the solution we desperately needed
Nino
Co-Founder & Chief Product Officer
Scaled a vacation rental portfolio from 15 to 200+ properties in 3 years while navigating every operational challenge property managers face—from solo operator to enterprise portfolio. After exhausting every traditional solution (VAs, answering services, call centers) and hitting the scaling ceiling at 100 properties, co-founded Dimora AI to build the enterprise-grade solution the industry was missing. Actively manages 200+ properties across multiple markets using Dimora AI daily.
Luca
Co-Founder & Chief Technology Officer
AI automation architect specializing in enterprise-scale intelligent systems. Recognized the property management industry's fundamental scaling problem—traditional solutions don't work beyond 50-100 properties—and engineered Dimora AI's breakthrough technology. Built systems that handle infinite call volume with zero operational overhead, enabling true scale without proportional cost increases.
Mission
Eliminate the operational ceiling that prevents property managers from scaling profitably.
Vision
A property management industry where growth doesn't require proportional headcount—where 1 property or 1,000 properties run with the same operational simplicity.
Values
Scalability First: Built for 1, proven at 200+, designed for 1,000+. Operational Excellence: Enterprise reliability without enterprise complexity. Transparency: Honest pricing, real results, no false promises.
From 100 to 200+ properties. Same team. Zero missed calls.
We eliminated our operational ceiling. You can too.
Whether you're managing 10 properties and dreaming of 50, or running 150 and stuck at that number—Dimora AI scales with you.
See how we handle 200+ properties with the same team that struggled with 100. Book a 30-minute demo. We'll show you our actual call data.