Desert Sol Real Estate: 6 Months of AI Operations Across 130+ Properties
Desert Sol Real Estate manages 130+ vacation rental properties across the Coachella Valley — Palm Desert, Palm Springs, La Quinta, Indian Wells. Handling guests for a portfolio this size meant constant calls, a full inbox, and manual revenue management. This is what changed when they deployed Dimora AI.
6 Months of Production Data
The Challenge
The Coachella Valley is not a normal vacation rental market. From January through April, the region hosts two Coachella music festivals, Stagecoach, and a full snowbird season that fills every property for weeks at a stretch. The phone does not stop. Guests calling about lockboxes. Guests asking about pool heat. Guests wanting late checkout the morning of a same-day turnover.
Desert Sol was managing 130+ properties across this seasonal surge with a combination of staff answering calls, manual inbox management, and ad hoc upsell outreach. Every high-demand weekend meant overtime, missed calls, and a backlog of messages that staff worked through the next morning.
The operational math was unsustainable. More properties meant proportionally more calls, more messages, more manual work. The ceiling was visible.
They needed a system that could handle Coachella weekend call volume without requiring three extra hires every January. One that knew each property's HOA rules, could draft inbox replies with accurate access code information, and could detect gap nights across 130+ calendars without a human checking each one.
Module-by-Module Breakdown
All six Dimora AI modules are active at Desert Sol. Here is what each one does and what the production data shows.
Voice AI
1,800+ calls- First-ring pickup on every inbound call, 24 hours a day, 7 days a week
- Property-specific knowledge: lockbox codes, WiFi credentials, parking rules, house rules
- HOA-specific rules per property — handled accurately without scripting edge cases manually
- Coachella festival peaks handled without additional staffing or degraded response time
- Intelligent escalation to on-call staff for genuine emergencies requiring human judgment
- Guest phone number matched against live Guesty reservation data before the greeting ends
Inbox AI
6,300+ drafts- 7-agent architecture: Property Info, Door Code, Availability, Early/Late, Offer Acceptance, Escalation, General QA
- Draft generation under 10 seconds per message across all 7 sub-agents
- Airbnb, VRBO, and email channels supported — routed correctly by channel type
- Live Guesty data integration: each draft reflects current reservation state
- One-week training phase completed with Desert Sol PM team reviewing and editing
- Escalation path wired to Gmail notification for messages requiring human response
Revenue Engine
470+ offers sent- Late checkout offers: $35 for Legacy Villas properties, $50 for all other properties
- Early check-in offers based on adjacent departure time plus 3-hour cleaning buffer
- Gap night detection: system identifies single unbooked nights between reservations
- Turnaround-aware logic prevents offers that would create cleaning schedule conflicts
- Offer acceptance handled by dedicated sub-agent in the Inbox AI system
- Owner reservation filter active: owner and owner-guest stays excluded from all upsell logic
AI Learning
52 golden examples- Feedback loop captures PM edits to AI drafts and converts them to golden examples
- 52 verified examples built from Desert Sol manager edits over 6 months of operation
- Voyage voyage-3-lite embeddings at 512 dimensions for semantic similarity search
- Thresholds: 0.90+ used-as-is, 0.70-0.90 modified, below 0.70 ignored
- Continuous improvement: each new golden example improves future draft quality
- Daily feedback collection cron runs at 6 AM to process previous day edits
Payment Audit
Daily scans- Daily 9 AM PST cron scans all active reservations for outstanding balances
- Automated follow-up sequence: up to 4 follow-up messages after initial flag
- Check-in guard: auto-escalation triggered if balance remains unpaid at check-in
- Slack alert sent when case reaches 5-message cap without resolution
- Cancelled reservation detection prevents chasing guests with cancelled bookings
- Original balance preserved at flagging time — zeroed payments tracked accurately
Dashboard
Real-time view- Unified view of all 6 modules in a single interface at app.dimora.ai
- Voice AI call logs: volume, outcomes, escalation rate, time distribution
- Inbox AI draft performance: used-as-is rate, modification rate, ignore rate by category
- Revenue Engine offer tracking: sent, accepted, pending, revenue attributed
- Payment Audit status board: unpaid, messaged, follow-up, escalated, resolved
- Real-time data pulled from Supabase — no manual reporting or spreadsheet exports
Implementation Timeline
Platform Goes Live
Desert Sol Real Estate onboarded across all 130+ properties. PMS integration with Guesty completed. Voice AI, Inbox AI, and Revenue Engine activated. Training phase begins.
Training Phase
Inbox AI enters draft-and-review mode. Desert Sol PM team reviews every AI draft, edits where needed. Each edit captured as a golden example. Voice AI handles all inbound calls from day one — no warm-up period needed.
First 100 Calls
Voice AI handles first 100 calls without a missed connection. Coachella Valley guests calling about access codes, parking, check-in procedures. Property-specific HOA rules tested and confirmed accurate.
Revenue Engine Ramps
Gap night detection and turnaround-aware upsell logic refined with Desert Sol team. Late checkout pricing set at $35 for Legacy Villas, $50 for other properties. First batch of 100+ offers sent.
Autonomous Operations
Inbox AI transitions to largely autonomous operation. Golden examples library reaches 40+. Draft quality high enough that most messages go out with minimal editing. Payment Audit activated.
Current State
1,800+ calls handled. 6,300+ drafts generated. 470+ upsell offers sent. 52 golden examples. Daily payment audit running. All 6 modules active. Same operations team managing 130+ properties.
"All production metrics reflect real system data from Dimora AI's deployment at Desert Sol Real Estate. 1,800+ calls, 6,300+ drafts, 470+ offers — these are actual system counts, not projections. Desert Sol was Dimora AI's first production client and remains the primary benchmark for platform performance."
Want to see the actual production data?
Most clients are live within 48 hours. Desert Sol started seeing results on day one. Book a 30-minute demo — we will walk through the real call logs and draft data from production and apply them to your portfolio.