Dimora AI vs Duve. Operations AI vs Guest Experience Platform.
Duve builds guest-facing experiences — apps, digital keys, hotel upselling. Dimora automates the operations behind the scenes — voice AI, multi-agent inbox, STR revenue capture, and self-improving AI. Different tools for different problems.
Side-by-Side Comparison
How Dimora AI stacks up against Duve
| Feature | Dimora AI | Duve |
|---|---|---|
| Primary Focus | AI operations for vacation rentals and STR | Guest experience platform for hotels and STR |
| Voice AI | 24/7 AI receptionist — answers, resolves, routes. 1,800+ calls handled. | No voice AI product |
| Inbox AI | 6 specialist agents with dedicated tools — 6,300+ drafts generated | Single AI chatbot with unified response engine |
| Revenue Automation | Auto-sends late checkout ($35-$50), early check-in, gap night offers. 470+ early/late and gap night offers sent. | Hotel-style upselling — room upgrades, spa, dining, experiences |
| Guest App | No guest-facing app | Branded guest app with digital key, guides, ordering |
| Digital Key | Not offered — relies on PMS smart lock integrations | Native digital key via guest app |
| AI Learning | Analyzes PM edits, updates knowledge base automatically | No self-improving feedback loop |
| Payment Audit | Daily balance scan with automated follow-up | Payment collection via guest app, no automated audit |
| PMS Support | Guesty, Hospitable, Hostaway | Opera, Mews, Cloudbeds, Guesty, Hostaway, and 20+ more |
| Setup Time | Live in 48 hours | 1-3 weeks depending on integrations |
| Target Market | Property managers with 10-300+ STR units | Hotels, resorts, and STR operators |
| Check-in Automation | Automated instructions via Voice + Inbox AI | Full digital check-in flow with ID verification and document signing |
Primary Focus
AI operations for vacation rentals and STR
Guest experience platform for hotels and STR
Voice AI
24/7 AI receptionist — answers, resolves, routes. 1,800+ calls handled.
No voice AI product
Inbox AI
6 specialist agents with dedicated tools — 6,300+ drafts generated
Single AI chatbot with unified response engine
Revenue Automation
Auto-sends late checkout ($35-$50), early check-in, gap night offers. 470+ early/late and gap night offers sent.
Hotel-style upselling — room upgrades, spa, dining, experiences
Guest App
No guest-facing app
Branded guest app with digital key, guides, ordering
Digital Key
Not offered — relies on PMS smart lock integrations
Native digital key via guest app
AI Learning
Analyzes PM edits, updates knowledge base automatically
No self-improving feedback loop
Payment Audit
Daily balance scan with automated follow-up
Payment collection via guest app, no automated audit
PMS Support
Guesty, Hospitable, Hostaway
Opera, Mews, Cloudbeds, Guesty, Hostaway, and 20+ more
Setup Time
Live in 48 hours
1-3 weeks depending on integrations
Target Market
Property managers with 10-300+ STR units
Hotels, resorts, and STR operators
Check-in Automation
Automated instructions via Voice + Inbox AI
Full digital check-in flow with ID verification and document signing
Feature Breakdown
Voice AI
Guest calls your property. Dimora answers on the first ring, identifies the caller by phone number and booking dates, and resolves the issue with live PMS data. Over 1,800 calls handled to date. Duve does not offer voice AI. Calls either go unanswered or route to your team.
6-Agent Inbox vs Single Chatbot
Dimora routes each guest message to the right specialist: property info, availability, early/late checkout, offer acceptance, escalation, or general Q&A. Each agent has its own tools and context window. Duve uses a single chatbot engine. Over 2,900 drafts generated across all agents.
Revenue Engine
Dimora scans every reservation for upsell potential. Checks turnaround times against adjacent bookings. Sends personalized offers for late checkout ($35-$50), early check-in, and gap night extensions. 470+ early/late checkout and gap night offers sent. Duve upsells hotel-style amenities like spa, dining, and room upgrades — strong for hotels, but not built for STR-specific revenue opportunities.
AI Learning
Every time a PM edits an AI draft, Dimora analyzes the diff. Systemic corrections update the knowledge base automatically. The next draft is better across the entire portfolio. Duve does not have this feedback loop — responses are based on static configuration.
Guest App and Digital Key (Duve)
This is where Duve shines. Their branded guest app gives guests a mobile key, local guides, ordering, and a communication hub. If you need guests to open doors from their phone or browse a curated local guide before arrival, Duve has a polished solution. Dimora does not offer a guest-facing app.
Payment Audit
Outstanding guest balances are a persistent pain point for property managers. Dimora scans daily and automates follow-up. Duve can collect payments through its guest app, but does not proactively audit balances or chase outstanding amounts.
Where Dimora AI Wins
- Voice AI answers every guest call 24/7. Duve has no voice product — calls go unanswered or to your team.
- 6 specialist inbox agents with dedicated tools, not a single chatbot. 6,300+ drafts generated.
- Revenue Engine auto-sends STR-specific upsell offers. 470+ early/late and gap night offers sent to date.
- AI Learning loop gets smarter from every PM edit. No static rules, no manual retraining.
- Payment audit scans daily and follows up automatically. No manual balance chasing.
- Live in 48 hours. Duve typically takes 1-3 weeks to fully configure.
Where Duve Wins
- Branded guest app with digital key, local guides, and in-app ordering — a polished guest-facing experience
- Hotel-style upselling: room upgrades, spa packages, dining reservations, and experiences marketplace
- Broader PMS support — Opera, Mews, Cloudbeds, and 20+ integrations beyond STR-focused systems
- Full digital check-in flow with ID verification and document signing built into the guest journey
- Established in the hotel market with a larger customer base across hospitality verticals
Which One Is Right for You?
Choose Dimora AI if...
You manage vacation rentals and want operational automation — every call answered, every message drafted, upsell offers sent automatically, payments tracked. You care about speed, scale, and AI that improves itself.
Choose Duve if...
You operate hotels or resort-style properties and want a guest-facing platform — branded app, digital key, curated local guides, and hotel-style upselling for spa, dining, and experiences.
See Dimora AI on Real Property Data
Book a 15-minute demo. We will show you Voice AI, the 6-agent inbox, Revenue Engine, and the AI Learning loop — running on live reservations.
Frequently Asked Questions
Dimora is purpose-built for vacation rental operations — voice AI, multi-agent inbox, STR-specific upsells, and AI learning. Duve started in the hotel industry and added STR support. If your priority is guest-facing features like digital keys and branded apps, Duve is strong. If your priority is operational automation — answering calls, drafting replies, sending upsell offers, chasing payments — Dimora goes deeper.
As of early 2026, Duve does not offer voice AI. Their platform focuses on text-based communication through their guest app, SMS, WhatsApp, and email. Dimora includes a full AI receptionist that has handled over 1,800 calls to date.
In theory, yes — Duve for the guest app and digital key experience, Dimora for voice AI and operational automation. In practice, the messaging overlap would create confusion. Most operators pick one platform for communication and stick with it.
Different strengths. Duve upsells hotel amenities — spa, dining, room upgrades, experiences. This works well for hotels with physical services to sell. Dimora upsells STR-specific revenue opportunities — late checkout at $35-$50 per stay, early check-in, and gap night extensions between bookings. If you run vacation rentals, Dimora captures revenue that Duve is not designed to find.
No. Dimora is an operations layer that sits on top of your existing PMS (Guesty, Hospitable, Hostaway). Your PMS remains your system of record. Dimora reads reservation data, syncs with listings, and automates operations — calls, messages, upsells, payments — without replacing anything.
If you have a mixed portfolio, you might consider Duve for hotel properties (where guest apps and hotel upselling add value) and Dimora for STR properties (where voice AI and operational automation matter more). Some operators use one platform across both, but the fit depends on which property type dominates your portfolio.
Most customers are live within 48 hours. Dimora connects to your PMS, imports property data, and starts drafting responses for PM review on day one. Duve setup typically takes 1-3 weeks depending on integrations and guest app customization.
Ready to See the Difference?
Book a 15-minute demo. We will show you exactly how Dimora AI can automate your guest operations.