Dimora AI vs Hostfully. Guest Experience vs Operations.
Hostfully is a great guest-facing tool — branded digital guidebooks, curated local recommendations, a polished property portal. Dimora handles what happens behind it: every call, every inbox message, every upsell opportunity, every outstanding balance.
Side-by-Side Comparison
How Dimora AI stacks up against Hostfully
| Feature | Dimora AI | Hostfully |
|---|---|---|
| Primary Role | AI operations layer — voice, inbox, revenue, learning, payments, dashboard | Guest experience platform — digital guidebooks, property portal, basic messaging |
| Voice AI | 24/7 AI receptionist answers every call with live reservation context. 1,800+ calls handled. | No voice AI. Phone calls go to your team. |
| Inbox Intelligence | 6 specialist agents draft contextual replies in under 10 seconds. 6,300+ drafts generated. | Basic messaging and scheduled template sequences. Not AI-generated contextual replies. |
| Revenue Engine | Auto-detects and sends late checkout, early check-in, and gap night offers. 470+ sent to date. | Upselling through the guest portal — guests browse and request. Not automated offer detection. |
| AI Learning | PM edits a draft → diff analyzed → knowledge base updates automatically. | No AI learning feedback loop. Guidebook content updated manually. |
| Payment Audit | Daily balance scan, automated follow-up, escalation alerts. | No dedicated payment audit system. |
| Digital Guidebooks | No guest-facing guidebook product | Branded digital guidebooks with property info, local recommendations, house rules, and check-in instructions |
| Guest Portal | No guest-facing portal | Personalized guest portal per reservation: instructions, local guide, communication hub, upsell shop |
| Local Recommendations | No curated local content | Curated local guides: restaurants, activities, transport — property-specific and branded |
| PMS Support | Guesty, Hospitable, Hostaway — deep operational integrations | Broad PMS integrations: Guesty, Hostaway, Lodgify, Hostfully PMS, and more |
Primary Role
AI operations layer — voice, inbox, revenue, learning, payments, dashboard
Guest experience platform — digital guidebooks, property portal, basic messaging
Voice AI
24/7 AI receptionist answers every call with live reservation context. 1,800+ calls handled.
No voice AI. Phone calls go to your team.
Inbox Intelligence
6 specialist agents draft contextual replies in under 10 seconds. 6,300+ drafts generated.
Basic messaging and scheduled template sequences. Not AI-generated contextual replies.
Revenue Engine
Auto-detects and sends late checkout, early check-in, and gap night offers. 470+ sent to date.
Upselling through the guest portal — guests browse and request. Not automated offer detection.
AI Learning
PM edits a draft → diff analyzed → knowledge base updates automatically.
No AI learning feedback loop. Guidebook content updated manually.
Payment Audit
Daily balance scan, automated follow-up, escalation alerts.
No dedicated payment audit system.
Digital Guidebooks
No guest-facing guidebook product
Branded digital guidebooks with property info, local recommendations, house rules, and check-in instructions
Guest Portal
No guest-facing portal
Personalized guest portal per reservation: instructions, local guide, communication hub, upsell shop
Local Recommendations
No curated local content
Curated local guides: restaurants, activities, transport — property-specific and branded
PMS Support
Guesty, Hospitable, Hostaway — deep operational integrations
Broad PMS integrations: Guesty, Hostaway, Lodgify, Hostfully PMS, and more
Feature Breakdown
Hostfully: The Guest-Facing Experience Layer
Hostfully's guidebook product is the strongest in the category. Branded, mobile-friendly, property-specific digital guides give guests a clear experience from the moment they book. Local restaurant recommendations, check-in instructions, house rules, WiFi passwords, area guides — all in one organized portal. It solves the "where is everything?" question without a phone call. That has real value.
The Calls a Guidebook Cannot Answer
A beautiful guidebook answers the questions you anticipated. It does not answer the call at 11 PM when the hot tub is not working. It does not respond to the Airbnb message asking about early check-in availability. It does not detect a gap night opportunity and offer it to the departing guest. Dimora handles those moments — 1,800+ calls answered, 6,300+ inbox drafts generated, 470+ upsell offers sent.
Two different revenue approaches
Hostfully enables guest-initiated upselling through their portal: guests browse available add-ons and request them. Dimora does proactive upselling: it detects when a late checkout is logistically possible, sends an offer automatically, and converts the window into revenue without requiring the guest to browse anything. $35 for Legacy Villas properties, $50 for others. Both approaches have merit — they just work differently.
What happens when the guidebook is not enough
Even the best guidebook does not eliminate guest messages. Questions about pet policies, parking, local recommendations beyond your curated list, maintenance issues, noise complaints — they come in regardless. Dimora's 6-agent inbox reads each one, routes it to the right specialist, and drafts a contextual reply. Under 10 seconds. Reviewed and sent by your PM team during training, then autonomous.
How they work together
Hostfully handles the guest experience — the branded portal, the curated guidebook, the self-service information. Dimora handles the operations — the calls, the inbox replies, the upsell offers, the payment follow-up. One is guest-facing. One is operational. They do not step on each other. Many property managers use a guidebook product for the guest experience layer and an AI operations platform for everything else.
Static content vs AI that learns
Hostfully's guidebook content is static — you write it, guests read it, you update it when things change. Dimora's AI is dynamic. During the training phase, your PMs review and edit drafts. Dimora analyzes every correction, identifies systemic patterns, and updates its knowledge base automatically. The 100th draft is meaningfully better than the first. No content maintenance required.
Where Dimora Handles Operations
- Voice AI answers every call 24/7 — Hostfully has no phone capability
- 6 specialist agents handle reactive guest messaging — not just curated guidebook content
- Revenue Engine proactively sends upsell offers — 470+ late checkout, early check-in, gap night offers sent automatically
- AI Learning self-improves from PM edits — no manual content maintenance
- Payment Audit automates balance tracking and follow-up
- 6,300+ inbox drafts generated — contextual, reservation-specific, not pre-written
Where Hostfully Excels on Guest Experience
- Branded digital guidebooks — among the best guest-facing property guide products in the market
- Personalized guest portal with local recommendations, instructions, and upsell shop
- Curated local content: restaurants, activities, transport, area guides — property-specific
- Guest self-service reduces inbound questions when the guidebook is thorough
- Broad PMS integrations including Guesty, Hostaway, and others
- Established platform with a strong reputation in the STR guidebook space
Which One Is Right for You?
Choose Dimora AI if...
You want to automate the reactive, unpredictable side of guest operations — calls at midnight, inbox questions that do not fit a template, gap night revenue, and outstanding balance follow-up. Dimora handles all of it, running alongside whatever guest experience tools you already use.
Choose Hostfully if...
You want a branded guest-facing guidebook and property portal — curated local recommendations, check-in instructions, house rules, and upsell shop — all accessible from one link. Hostfully is purpose-built for exactly this.
See the Operational Side of Guest Management
Book a 15-minute demo. We will show you Voice AI, Inbox AI, and the Revenue Engine — the operational layer that sits behind your guest experience tools.
Frequently Asked Questions
No. Hostfully specializes in guest-facing digital guidebooks and property portals. Dimora is an AI operations layer that handles calls, inbox replies, upsells, and payment audit. They solve different problems and work well together. Many operators use a guidebook platform for the guest experience layer and an AI operations platform for everything behind it.
Hostfully includes basic messaging and scheduled template sequences. As of early 2026, it does not have a multi-agent AI inbox that reads and responds to unstructured guest messages. Their communication tools are more structured — templates, scheduled messages, and the guest portal inbox.
No. Hostfully does not offer a voice AI product. Phone calls go to your team. Dimora's Voice AI answers every call 24/7, identifies callers by booking, and resolves issues with live PMS data.
No. Dimora does not create guest-facing guidebooks or property portals. If you want a branded digital guide for your properties, a dedicated guidebook platform like Hostfully is a better fit for that function.
Hostfully integrates with a broad range of PMS systems including Guesty, Hostaway, Lodgify, and others. Dimora has native integrations with Guesty, Hospitable, and Hostaway. For detailed integration questions, contact each platform directly.
Dimora charges a flat monthly platform fee based on portfolio size and modules. Most managers with 50 properties pay $3,000-$6,000/year. Hostfully's guidebook product uses per-property pricing. Book a Dimora demo for a personalized breakdown.
Ready to See the Difference?
Book a 15-minute demo. We will show you exactly how Dimora AI can automate your guest operations.