Dimora AI vs Turno. They Do Different Things.
Turno coordinates your cleaning teams between reservations. Dimora handles your guests during reservations — calls, inbox, upsell offers, payment follow-up. Not competitors. Complements. Most serious property managers use both.
Side-by-Side Comparison
How Dimora AI stacks up against Turno
| Feature | Dimora AI | Turno |
|---|---|---|
| Primary Focus | Guest communication and revenue operations — calls, inbox, upsells, payments | Cleaning coordination and property turnover management between reservations |
| Voice AI | 24/7 AI receptionist answers every guest call. 1,800+ calls handled. | No guest-facing voice AI. Not designed for guest communication. |
| Inbox Automation | 6 specialist agents draft contextual guest replies in under 10 seconds. 6,300+ drafts generated. | No inbox automation. Turno communicates with cleaners, not guests. |
| Revenue Engine | Auto-sends late checkout, early check-in, and gap night offers. 470+ sent to date. | No guest-facing revenue capabilities. |
| Payment Audit | Daily balance scan, automated follow-up messages, escalation alerts. | Cleaner payment management — paying your cleaning teams. Not guest payments. |
| Cleaning Coordination | No cleaning team management | Marketplace of vetted cleaners, automated scheduling, task checklists, turnover tracking |
| Quality Inspections | No inspection tools | Photo-based inspection workflows, property condition tracking, issue flagging |
| Cleaner Communication | No cleaner-facing tools | Automated cleaner notifications, job assignments, payment processing for cleaners |
| Turnaround Scheduling | Reads Guesty/Hospitable/Hostaway checkout/check-in times for upsell logic | Automated turnover job scheduling synced with reservation calendar |
| Overlap | Dimora uses turnaround windows to determine upsell eligibility — checks adjacent bookings | Turno uses the same windows to schedule cleaning jobs |
Primary Focus
Guest communication and revenue operations — calls, inbox, upsells, payments
Cleaning coordination and property turnover management between reservations
Voice AI
24/7 AI receptionist answers every guest call. 1,800+ calls handled.
No guest-facing voice AI. Not designed for guest communication.
Inbox Automation
6 specialist agents draft contextual guest replies in under 10 seconds. 6,300+ drafts generated.
No inbox automation. Turno communicates with cleaners, not guests.
Revenue Engine
Auto-sends late checkout, early check-in, and gap night offers. 470+ sent to date.
No guest-facing revenue capabilities.
Payment Audit
Daily balance scan, automated follow-up messages, escalation alerts.
Cleaner payment management — paying your cleaning teams. Not guest payments.
Cleaning Coordination
No cleaning team management
Marketplace of vetted cleaners, automated scheduling, task checklists, turnover tracking
Quality Inspections
No inspection tools
Photo-based inspection workflows, property condition tracking, issue flagging
Cleaner Communication
No cleaner-facing tools
Automated cleaner notifications, job assignments, payment processing for cleaners
Turnaround Scheduling
Reads Guesty/Hospitable/Hostaway checkout/check-in times for upsell logic
Automated turnover job scheduling synced with reservation calendar
Overlap
Dimora uses turnaround windows to determine upsell eligibility — checks adjacent bookings
Turno uses the same windows to schedule cleaning jobs
Feature Breakdown
Turno handles what happens between guests
Turno exists to solve one hard problem: coordinating cleaners across dozens or hundreds of properties without manual scheduling. Automated job creation, cleaner marketplace, photo checklists, issue tracking, payment processing — all calibrated around your check-out and check-in times. This is infrastructure. It is genuinely good at it.
Dimora handles what happens during stays
While Turno coordinates the space between reservations, Dimora manages what happens when guests are actually there. They call about the WiFi password at midnight. They ask if they can stay late. They want to book the gap night after their checkout. Dimora handles every call (1,800+ to date), drafts every inbox reply, and sends every upsell offer — automatically.
The turnaround window: where both platforms intersect
Here is the interesting overlap. Turno uses checkout and check-in times to schedule cleaning. Dimora uses the same window to determine upsell eligibility. Can a guest check out late? Dimora checks whether Turno (or your PMS) has a next booking and what the turnaround time looks like. Late checkout offer: $35 for Legacy Villas properties, $50 for others. Both platforms read the same calendar — for different purposes.
Guest communication is entirely Dimora
Turno does not have a guest-facing inbox, voice AI, or messaging system. It is not designed to. Its communication layer talks to cleaners. When a guest asks "Can I check in early?" that question lands in your inbox — not Turno's. Dimora's 6-agent inbox reads it, checks turnaround availability, and drafts a reply with an offer price if the window is open. 6,300+ drafts generated to date.
Gap night revenue — Dimora's contribution
When a guest leaves and the next booking starts in three days, Dimora automatically detects that gap and offers the departing guest an extension. "Would you like to stay through Thursday for $X?" If they accept, the gap gets filled. Turno schedules a cleaning job between the extended stay and the next arrival. Complementary by design.
Use both. They do not compete.
Turno cleans. Dimora communicates. One covers the operational backbone between reservations. The other covers the guest experience during reservations. There is no overlap in core function. Most serious property managers running 20+ properties benefit from both — one for cleaning logistics, one for guest operations.
What Dimora Handles (Turno Does Not Touch These)
- Voice AI answers every guest call 24/7 — Turno has no guest-facing phone capability
- 6-agent inbox handles all guest communication — Turno handles cleaner communication only
- Revenue Engine auto-sends upsell offers — 470+ late checkout, early check-in, and gap night offers sent
- Payment Audit tracks guest balances and automates follow-up — Turno handles cleaner payments
- AI Learning improves inbox quality over time — no equivalent in Turno
- Unified operations dashboard: calls, drafts, upsell revenue, payment status
What Turno Handles (Dimora Does Not Touch These)
- Cleaning team marketplace — find vetted cleaners in your market
- Automated turnover job scheduling synced with your reservation calendar
- Photo-based quality inspection workflows with issue flagging and tracking
- Cleaner payment processing built into the platform
- Property condition history and recurring maintenance task tracking
- Cleaner mobile app for job management, checklists, and photo uploads
Which One Is Right for You?
Choose Dimora AI if...
You have cleaning coordination handled and need to solve the guest communication side — unanswered calls, slow inbox replies, missed upsell revenue, and outstanding balances. Dimora addresses the operational gaps that happen while guests are on property.
Choose Turno if...
You need to coordinate cleaning teams, schedule turnovers, run quality inspections, and manage cleaner payments at scale. Turno is the purpose-built tool for that layer of your operation.
See What Dimora Handles on the Guest Side
Book a 15-minute demo. We will walk through Voice AI, Inbox AI, and the Revenue Engine — the parts of operations that Turno was never designed to solve.
Frequently Asked Questions
No. Turno manages cleaning coordination and property turnovers. Dimora manages guest communication and revenue operations. They solve entirely different problems. Most property managers with 20+ units benefit from using both — Turno for the cleaning layer and Dimora for the guest operations layer.
No. Dimora does not manage cleaners, schedule turnovers, or handle inspection workflows. It reads your PMS calendar to determine upsell eligibility (checking whether a late checkout or early check-in is logistically possible), but actual cleaning coordination is outside its scope.
No. Turno is designed to coordinate between property managers and cleaning teams. It does not have a guest-facing inbox, voice AI, or any tools for handling guest calls or messages.
Dimora reads your PMS (Guesty, Hospitable, or Hostaway) to check adjacent reservations and turnaround time requirements. It applies a buffer — typically 3 hours before the next check-in for late checkout, and 3 hours after the previous checkout for early check-in — before sending an offer. It does not query Turno directly, but both tools operate on the same reservation timeline.
Turno charges per-job pricing for cleaning coordination. Dimora charges a flat monthly platform fee for AI operations — most portfolios with 50 properties pay $3,000-$6,000/year. They are priced independently and used for different purposes. Book a Dimora demo for personalized pricing.
Dimora handles everything Turno does not: answering guest phone calls 24/7, drafting inbox replies to guest questions, sending late checkout and early check-in offers, identifying gap nights and offering extensions, and tracking outstanding balances. If those are your pain points, Dimora fills them directly.
Ready to See the Difference?
Book a 15-minute demo. We will show you exactly how Dimora AI can automate your guest operations.