Your Operations Should Scale Like Software, Not Like Headcount.
At 200+ properties across multiple markets, traditional staffing costs $500K+/year in ops alone — one hire per 25-30 listings. Dimora AI centralizes six operations modules across every property and market: Voice AI (1,800+ calls handled), 6-agent Inbox AI (6,300+ drafts, under 10 seconds each), Revenue Engine (470+ upsell offers sent automatically), AI Learning that retains institutional knowledge when staff turns over, daily Payment Audit, and board-ready analytics. One correction at one property updates all 200+.
What Enterprise Scale Actually Looks Like
More properties. More markets. More people. The problems don't shrink — they compound.
Staff Turnover Kills Institutional Knowledge
A new hire takes 3-6 weeks to learn 200 properties — the quirks, the policies, the exceptions. Then they leave, and the next hire starts from zero. You are not losing an employee. You are losing months of tribal knowledge every single time.
Inconsistency Across Markets
Your Phoenix team handles a pool heat question one way. Your Miami team handles it another. Same brand, different answers. At 200+ properties across multiple markets, that is not a training problem — it is structural. No style guide fixes 15 people giving 15 different answers.
Per-Property Cost Ceiling
At 200+ properties, ops staff alone runs $500K+/year. One person per 25-30 listings — that is the industry ratio nobody has cracked. Revenue scales. Headcount scales right alongside it. The margin improvement you promised investors keeps getting pushed out.
No Centralized Quality Control
Each PM has their own style. Their own shortcuts. Their own interpretation of company policy. There is no brand standard that actually holds across every message, every call, every market. You find out about quality issues from guest reviews, not from dashboards.
Revenue Leakage Multiplied
200 properties. An average of $50 in missed upsell revenue per property, per month. That is $10,000/month walking away — $120,000/year in late checkouts, early check-ins, and gap nights that nobody had time to offer. At enterprise scale, small misses compound into serious money.
Data Blindness at Scale
No aggregate view of call volume by market. No cross-portfolio response quality metrics. No revenue attribution by channel or property type. Your board asks for operational KPIs and the honest answer is you do not have them. Decisions get made on spreadsheets that are already three weeks stale.
Six Modules. Enterprise Grade. One Operations Layer.
Each module is built on production data from 130+ properties. These are not prototypes — they are running right now.
One AI Receptionist. Every Market. Every Property.
Over 1,800 calls handled in production for a single portfolio. Now multiply that across your entire enterprise. Same first-ring pickup. Same accuracy. Same caller identification and reservation lookup. Whether you operate in Phoenix, Miami, or Nashville, every guest call is answered identically — and every escalation arrives with a full transcript so your team never walks in blind.
- Unlimited concurrent calls — peak season spikes handled without hold times or dropped calls
- Identical information accuracy across 200+ properties, every market, every time zone
- Call volume analytics by market, property type, and time of day — data your ops team has never had
- Escalation routing with full context eliminates the "can you repeat that?" problem
Brand Consistency Without a 50-Page Style Guide
Six specialist sub-agents handle property info, availability, upsells, escalation, offer acceptance, and general Q&A. 6,300+ drafts generated in production — under 10 seconds each. Your brand voice, your policies, your tone. Enforced across every property, every channel, every team member. No more style guide meetings that nobody follows.
- Sub-10-second draft generation across Airbnb, VRBO, email, and SMS — every market, same speed
- Policy enforcement built in — pet fees, parking rules, capacity limits applied correctly every time
- Multi-market consistency: Phoenix and Miami guests get the same quality, the same voice
- PM review mode for enterprise compliance — drafts are reviewed before going live
At 200 Properties, Even Small Upsells Compound
470+ early/late checkout and gap night offers and 28 gap night offers sent automatically in one portfolio. Scale that across your enterprise. Late checkout at $35-$50 per guest, early check-in offers, gap night discounts — all calculated against real turnaround windows and cleaning buffers. No manual calendar checks. No missed opportunities.
- Automatic turnaround analysis across every reservation in every market
- Property-type pricing: $35 for smaller units, $50 for larger — configured per property
- Gap night detection fills empty nights between bookings with discounted extension offers
- Revenue attribution by property, market, and offer type — shows your board exactly what AI generates
One Correction. 200 Properties Updated.
A PM in Phoenix corrects a pricing error in one draft. The knowledge base updates. Every property across every market reflects that correction instantly. No retraining. No all-hands email. No hoping the Miami team reads the memo. The same mistake never happens twice — across your entire enterprise.
- Systemic corrections propagate across all properties and markets in real time
- Staff turnover no longer erases institutional knowledge — the AI retains everything
- Pattern analysis surfaces recurring issues before they become portfolio-wide problems
- New properties and new markets inherit the full knowledge base on day one
At Scale, Outstanding Balances Are a Finance Problem
A $200 missed balance at one property is an oversight. $200 across 200 properties is $40,000 in quarterly leakage. Payment Audit scans every property, every day, and flags outstanding balances by priority. Automated follow-ups go out without your team composing a single message.
- Daily portfolio-wide scan across every property, every platform, every market
- Priority ranking by amount and age — your finance team focuses on what matters most
- Automated follow-up sequences reduce manual collection effort
- Monthly collection reports with recovery rates, trends, and forecasts for leadership
The Board-Level View Your Investors Ask For
Call volume by market. Response quality by property type. Revenue generated by upsell category. AI accuracy trends over time. Collection rates by region. For the first time, you have a single screen that answers every operational question your board or investors ask — without pulling data from five different systems.
- Portfolio-wide KPIs: call volume, response time, resolution rate, AI accuracy, revenue
- Market-level breakdown: compare Phoenix vs. Miami vs. Nashville performance
- Per-property drill-down: identify which listings need attention or generate the most calls
- Exportable reports for board meetings, investor updates, and operational reviews
See How It Works for Your Portfolio
Book a 15-minute demo. We will walk through your specific setup and show you what Dimora can automate.
Why Enterprise Teams Choose Dimora
Not a chatbot. Not a customer service add-on. An operations layer built for portfolios that have outgrown the human-only model.
API-First Architecture
Every Dimora module exposes API endpoints. Integrate with your existing tech stack — PMS, CRM, BI tools, internal dashboards. No black box.
Dedicated Onboarding
Your portfolio is not a template. We map your properties, policies, pricing rules, and escalation paths before a single call is routed. 48-hour go-live includes hands-on configuration.
Custom SLA
Enterprise accounts get priority support with defined response times. Issues that affect 200 properties do not sit in a general support queue.
Multi-User Dashboard Access
Regional managers see their market. Ops leads see the full portfolio. Finance sees revenue and collections. Role-based views so each team gets exactly the data they need.
SSO and Security
SSO integration and enhanced security controls are available on request for enterprise deployments. We work with your IT team to meet your compliance requirements.
Custom Reporting
Standard dashboards cover most needs. But if your board wants a specific KPI or your investors need a particular format, we build custom reports into your dashboard.
Projected Enterprise Impact
Extrapolated from production data across a 130+ property deployment. Your results will depend on portfolio size, market mix, and guest volume.
Projections based on production data from Desert Sol Real Estate (130+ properties, Palm Desert market). Enterprise results will vary based on portfolio composition, market diversity, and operational complexity. We present these as informed projections, not guarantees.
See it working on your properties
15-minute demo. No commitment, no credit card. We will walk through your portfolio and show you exactly what Dimora handles from day one.