Scale Operations Without Scaling Headcount.
The industry ratio is one ops hire per 25-30 properties — $35,000+ per person, per year. Dimora AI breaks that ratio. Six AI modules handle calls (1,800+ answered across 210+ properties), draft replies in under 10 seconds (6,300+ generated), and send upsell offers automatically (470+ sent, $35-$50 per late checkout). Scale from 26 to 150 properties without proportional headcount. Same response quality at property 30 and property 150.
Growing Pains That Eat Your Margins
The paradox of scaling: more properties should mean more profit, but more people eat the difference.
Hiring Is Your Biggest Expense
More doors, more payroll. Every 25-30 properties requires another ops hire at $35,000+ per year. At 100 properties, that is 3-4 staff just to keep up. Your revenue grows linearly. Your headcount grows right alongside it.
Quality Drops as You Scale
At 15 properties, you knew every guest by name. At 75, messages slip through cracks. At 120, response times creep past 15 minutes and reviews start dipping. The thing that built your reputation is the first thing to erode.
Response Times Are Slipping
Airbnb penalizes slow replies. Your team juggles 50-100 active conversations daily, and that sub-5-minute response time that boosted your rankings is now a 20-minute average dragging them down.
Inconsistent Guest Experience
Different team members give different answers. Morning shift replies one way, evening shift another. The contractor learned your policies differently than the full-time staff. Guests notice. And they write reviews.
Revenue Leakage at Scale
Dozens of upsell opportunities every week across 100 properties. Late checkouts, early check-ins, gap nights. Your team catches some. The rest just disappear — thousands in lost revenue per month that nobody even tracks.
No Operational Visibility
Which properties generate the most calls? Which questions eat the most staff time? Where is revenue leakage worst? You do not have answers. Growth decisions get made on gut feel because the data was never captured.
How Dimora Keeps Quality High as You Scale
Every module holds the same standard at property 30 as at property 150.
Zero Missed Calls Across Your Entire Portfolio
Guest calls at 2 AM? Answered. Five calls at once? All handled. Over 1,800 calls resolved across 210+ properties and counting. Your team stops being a phone desk and starts being strategic.
- Handles unlimited concurrent calls — no hold times, no voicemail, no missed bookings
- Consistent information across every property — same accuracy at property 1 and property 150
- Call volume data reveals which properties need the most support
- Escalation with full context — your team only handles what truly needs a human
Every Guest Gets the Same Quality — In Under 10 Seconds
30 properties or 130, same response quality. Six specialist agents handle property info, availability, upsells, and escalation. Over 2,900 drafts generated across the portfolio. Your brand voice stays consistent without a style guide meeting.
- Sub-10-second drafts maintain Airbnb Superhost response time requirements
- Same tone, same accuracy, same brand voice — whether your team has 2 people or 10
- Multi-channel coverage: Airbnb, VRBO, email, and SMS simultaneously
- PM review mode lets your team approve drafts before going fully autonomous
Revenue You Were Leaving on the Table
At 100 properties, 50-100 upsell opportunities per week. Nobody has time to check turnaround times and send offers manually. The Revenue Engine does it automatically — 470+ upsell and gap night offers sent in the first month alone.
- Scans every upcoming reservation for late checkout, early check-in, and gap night potential
- Checks real turnaround availability before sending offers — no impossible promises
- Sends offers via the guest's preferred channel with personalized pricing
- Revenue attribution shows exactly how much additional income Dimora generates per month
One Correction Fixes Every Property at Once
PM corrects a draft at one property. The learning applies across the entire portfolio instantly. No retraining sessions. No team meetings about new policies. No inconsistency between shifts.
- One correction improves responses across all 26-150 properties simultaneously
- Eliminates the "tribal knowledge" problem when team members leave
- Flags patterns in PM corrections — surfaces systemic issues before they become problems
- New properties inherit the full knowledge base on day one
No More Chasing Payments
A $200 missed payment multiplied across dozens of guests is thousands lost per month. At 100+ properties, you cannot track this manually. Payment Audit catches every outstanding balance daily and follows up automatically.
- Daily portfolio-wide scan of all outstanding balances
- Automated follow-up messages — no more manual chase-ups
- Priority ranking: focus your team on high-value collections first
- Monthly collection reports show recovery rates and trends
Finally See What Is Actually Happening
Which properties generate the most calls? Where is AI accuracy lowest? Which markets respond best to upsells? For the first time, you have answers. Data-driven decisions replace gut feel.
- Portfolio-wide metrics: call volume, response time, resolution rate, revenue
- Per-property breakdown: identify which listings need attention
- AI performance tracking: accuracy trends, PM edit patterns, knowledge gaps
- Revenue dashboard: upsell conversion, payment collection, total AI-generated revenue
See How It Works for Your Portfolio
Book a 15-minute demo. We will walk through your specific setup and show you what Dimora can automate.
The Scaling Math: With and Without Dimora
Traditional scaling vs. an AI operations layer, side by side.
Traditional Scaling (No AI)
Plus management overhead, benefits, turnover costs, and coverage for sick days and vacations.
With Dimora AI
Your team focuses on high-value work: owner relations, strategic growth, and complex guest situations.
The bottom line: At 150 properties, traditional ops costs $175K+ in salary alone. With Dimora, your AI operations layer runs under $10K/year — and your team is focused on growth, not inbox management.
The Impact at Scale
Estimated impact for portfolios of 26-150 properties.
Results vary by portfolio. Estimates based on typical usage patterns for growing property management companies.
See it working on your properties
15-minute demo. No commitment, no credit card. We will walk through your portfolio and show you exactly what Dimora handles from day one.
Book Your Demo Time
Choose a time that works for you. Our team will walk you through Dimora AI and show you how it can transform your property management operations.