Guest Reports a Leak. The Work Order Exists Before You Check Slack.
Voice AI and Inbox AI create maintenance tickets automatically when guests report issues. Preventive scheduling, vacancy-aware dispatch, and a full contractor roster — no manual ticket entry, no missed repairs, no awkward mid-stay arrivals.
What Maintenance Operations Actually Does
AI-Generated Work Orders
When a guest reports an issue through Voice AI or Inbox AI, a maintenance ticket is created automatically — with the property, issue description, and priority pre-filled. Your team reviews, not creates.
Preventive Maintenance Scheduling
Set templates once — pool cleaning weekly, HVAC quarterly, annual deep clean. Dimora generates instances on schedule, assigns them, and tracks completion. No missed services, no manual calendar entries.
Vacancy-Aware Dispatch
Every work order shows live vacancy status so contractors know when to arrive. Vacant properties get serviced first. Occupied stays don't get interrupted. Check-in Soon flags trigger urgent scheduling.
How It Works — Report to Resolution
From guest complaint to verified repair. No manual entry required.
Issue Reported
Via Voice AI, Inbox AI, or manual ticket
Work Order Created
AI generates ticket with full context
Contractor Assigned
Right trade, vacancy-aware timing
Work Completed
Contractor marks done, uploads photos
PM Verified
Completion confirmation with photo proof
Issue Reported
Via Voice AI, Inbox AI, or manual ticket
Work Order Created
AI generates ticket with full context
Contractor Assigned
Right trade, vacancy-aware timing
Work Completed
Contractor marks done, uploads photos
PM Verified
Completion confirmation with photo proof
Why Property Managers Use Dimora Maintenance
Six reasons manual ticket entry doesn't come back
AI-Generated Work Orders
When a guest reports a broken AC on a call, Voice AI creates a maintenance ticket before the call ends. When Inbox AI reads a message about a leaking faucet, it creates the ticket inline. Your team sees a fully formed work order — property, issue, priority — without touching a form.
Voice AI + Inbox AI integration | Instant ticket creation
Preventive Maintenance Scheduling
Create preventive maintenance templates — pool cleaning weekly, HVAC filter quarterly, deep clean annually — and Dimora generates the instances on schedule, assigns them to the right contractor, and tracks completion. No calendar reminders. No missed services.
Weekly → annually | Multi-property templates
Vacancy-Aware Dispatch
Every work order shows a VacancyBadge — Vacant (green), Guest Present (red), or Check-in Soon (amber) — pulled from live reservation data. Contractors schedule accordingly. No awkward arrivals while a guest is mid-stay.
Live reservation data | 3-state vacancy badge
7 Tabs for Full Visibility
Open, In Progress, Completed, By Contractor, By Property, Recurring, and All — seven tabs that slice the work order queue every useful way. Filter by trade, by property, by priority. See what's overdue before it causes a review.
7 views | Filter by trade, property, priority
Contractor Roster
Manage your full contractor roster — plumber, electrician, HVAC, pool, locksmith, appliance, landscaping, and more — inside Dimora. Assign by trade, track response rates, and see which contractor completed what and when. No more phone tag.
13 trade categories | Assignment + history tracking
Completion Photos
Contractors submit completion photos from their phone when marking a job done. Property managers see timestamped photo evidence for every closed ticket. Disputes, insurance claims, and owner reports become straightforward.
Mobile photo upload | Timestamped by contractor
Pricing: Maintenance Operations is included in the Standard plan at $30 per listing per month — all 8 modules included. Preventive scheduling and contractor roster management are included at no extra cost. See full pricing.
Even Better Together
Each module works on its own, but they compound when combined.
Book Your Demo Time
Choose a time that works for you. Our team will walk you through Dimora AI and show you how it can transform your property management operations.
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