How long does setup take?

Most clients are live within 24 hours. Connect your PMS, complete the onboarding form (5-10 minutes), and we configure everything else. You receive a test phone number within 2-3 hours.

Will guests know they are talking to AI?

On the phone, 95% of guests don't realize it. Voice AI uses natural language with live PMS data — it knows the guest's name, their reservation details, the property's lock code, and the WiFi password before the first sentence ends. For inbox messages, the AI writes in your team's voice, trained from your actual responses.

Can I review AI responses before they go out?

Yes. Inbox AI starts in review mode — it generates draft replies for every guest message, but your team reviews and edits them before they send. After about a week of training, the AI handles replies autonomously. You can always override or pause autonomous mode.

What if the AI cannot handle a question?

Voice AI automatically transfers the call to your team when it detects something outside its scope — maintenance emergencies, complex billing disputes, or anything you define in your escalation rules. Inbox AI flags uncertain messages for human review instead of sending them.

How does cleaning sync work?

When a reservation is created in your PMS, Dimora automatically creates a cleaning job with the correct checkout date, property details, and next guest check-in time. Cleaners get notified, accept the job, and mark it complete with photos — all tracked in the dashboard.

Can my cleaners and contractors see the system?

Yes. The Contractor Portal gives each contractor their own login. They see assigned jobs, accept or decline, upload completion photos, and message your team directly. You control what they can access.

What languages does Voice AI support?

English, Spanish, French, German, Portuguese, Italian, and 25+ more — auto-detected from the caller. No language menus or manual selection. The AI switches languages mid-conversation if needed.

How do upsell offers work?

The Revenue Engine scans your calendar daily for unused turnaround time. It sends early check-in, late checkout, and gap night extension offers to guests through your PMS messaging channels. You set the pricing, Dimora handles the outreach and tracking.

Row-level data isolation per organization — your data is never visible to other accounts. All data encrypted at rest and in transit. Regular security audits. Hosted on SOC 2 Type II certified cloud infrastructure. See our Security page for full details.

What PMS systems do you support?

Guesty (official Marketplace partner), Hospitable, Hostaway, OwnerRez, Hostfully, Lodgify, Streamline, and Avantio. One connection runs all modules. We handle the setup — you connect your PMS, we configure everything else.

Help Center

Get Started with Dimora AI

Everything you need to set up, use, and get the most out of your AI operations platform.

Getting Started

From connect to live in under a day

Connect your PMS

Connect your property management system through our integrations page or marketplace. We support Guesty, Hospitable, Hostaway, and more.

Complete the onboarding form

Takes 5-10 minutes. We ask about your team contacts, workflow preferences, AI personality, escalation rules, and phone setup.

System syncs your data

Dimora automatically pulls your properties, active reservations, saved replies, and conversation history from your PMS. No CSV uploads.

Receive your test phone number

Within 2-3 hours, you get an email with a dedicated phone number. Call it to test Voice AI with your actual property data.

Test the system

Try calling the Voice AI, review Inbox AI draft replies, check that property details are accurate. Make adjustments before going live.

Go live

Forward your main number to Dimora, activate Inbox AI autonomous mode, and let the system handle guest operations 24/7.

Setup Guides by PMS

Step-by-step instructions for your specific property management system

Guesty

Official Marketplace Partner

View guide

Hospitable

Integration Available

View guide

Hostaway

Integration Available

View guide

OwnerRez

Integration Available

View guide

Hostfully

Integration Available

View guide

Lodgify

Integration Available

View guide

Streamline

Coming Soon

View guide

Avantio

Coming Soon

View guide

Platform Modules

Eight modules, one platform. All included in every plan.

Frequently Asked Questions

Common questions from property managers

Contact & Support

Can’t find what you need? We’re here to help.

Email ussupport@dimora.ai luca@dimora.ai

Dashboardapp.dimora.ai

Response timeWithin 24 hours

Demo bookings are closed

Dimora AI is not currently accepting new demo bookings.

Get Started with Dimora AI

Getting Started

Connect your PMS

Complete the onboarding form

System syncs your data

Receive your test phone number

Test the system

Go live

Setup Guides by PMS

Platform Modules

Voice AI

Inbox AI

Cleaning Scheduling

Maintenance

Contractor Portal

Revenue Engine

Payment Audit

AI Learning

Frequently Asked Questions

Contact & Support

Demo bookings are closed